Custom Order Process
Step 1. Contact Us & Choose your Styles
Let’s get started! One of our Mumu Custom Sales consultants is ready to launch your custom project. They will answer all of your questions and guide you to the perfect custom cycling apparel selection for your group. Minimums, pricing, design timelines, and ordering/payment options will be established to meet your needs. Visit our product pages for initial information on our apparel styles then contact firstname.lastname@example.org to get your order started.
Step 2. Design your Kit - We can Help!
Let’s make it about your brand, your sponsors, your message! Whether you have a finalized design from your own artist or would like us to start a design from scratch, we have you covered - at no additional charge. You will have a personal in-house Graphic Designer to make sure your design turns out just the way you want. Timeline note: design time can range from 1-2 weeks. This is highly contingent upon each client's involvement and feedback. Let us know if you have a deadline you need to meet.
Step 3. Sizes, Fit Kits & Finalize the Order
Once you have approved your design in each of the styles you’ll be ordering, it’s time to compile your order down to the quantity of each size of each item. During the design process, your Sales consultant can arrange to have a fit kit of core styles sent to you so that members of your group can determine their correct size for ordering. We also offer online team stores for qualifying orders. Your group members can individually order and pay for their apparel, and have their items shipped directly to them.
Step 4. Manufacture & Deliver - 6 to 10 Weeks
Let’s make your custom cycling apparel! Once your order is finalized – meaning all design is approved and order details received - we send you a final document online to review and approve to ensure all order details are correct. Upon receipt of your Final Approval and payment, your order will be placed into production. Production and delivery of your kit is approximately 6 to 10 weeks.
Custom Wholesale Accounts
In an effort to support our cycling community, Mumu offers custom wholesale pricing for dealer accounts. These accounts will have no team or group affiliation and the apparel will be for the sole purpose of retail at a bike shop location. Custom wholesale kits will not contain branding or sponsor logos outside of the bike shop where it is sold nor will the kits be affiliated with another company outside of the shop itself or support any rides affiliated with the store. For those that do not meet these requirements, please reference our Custom Pricing Brochure.
Qualifying Accounts Must Have:
- A brick-and-mortar retail or commercial location that allows your business to serve its customers face to face during regular business hours year round
- A portion of the retail space must be dedicated to bicycle sales and repairs.
- Bikes, components, accessories and merchandise available for purchase when customers visit the store location
Qualifying Accounts Must Provide:
- A copy of your State Sales Tax or Resale Certificate
- Photos of your storefront including signage, your sales floor, and repair area
Please email the above information to email@example.com for review and approval.
Mumu only sells custom wholesale products to approved account holders and will not open an account that does not meet our requirements. We reserve the right to close an account for any reason at any time. Mumu reserves the right to restrict sales of certain custom items or decline opening new accounts at our sole discretion.
We will contact you after we receive the above documents and your application has been reviewed by our approval team.