MUMU
Shipping Policy
Effective: 08/28/2026
This policy applies to all retail orders placed through mumuapparel.com for products from the MUMU Collection and other items available for purchase on our website. All orders are processed and shipped from our warehouse located in Clearwater, Florida, United States.
1. Order Processing
Orders are processed on business days (Monday through Friday, excluding U.S. federal holidays). Please allow the following processing time before your order ships:
Order time & processing time
Orders placed before 1:00 PM ET (Mon–Fri): Typically shipped the same business day
Orders placed after 1:00 PM ET (Mon–Fri): Typically shipped the next business day
Orders placed on weekends or U.S. federal holidays: Typically processed next business day
You will receive a shipping confirmation email with tracking information once your order has been dispatched. Please note that tracking updates may take up to 24 hours to appear after the tracking number is issued.
2. Domestic Shipping (United States)
We ship to all 50 US states. Shipping costs are calculated at checkout based on your order weight, dimensions, and delivery address.
Shipping method, carrier, estimated transit, cost
Standard Ground Shipping: USPS / UPS Ground*: 3–4 business days: Calculated at checkout
Standard Ground Alaska & Hawaii: USPS / UPS Ground*: 7–14 business days: Calculated at checkout
UPS Next Day Air: UPS: Next business day: Calculated at checkout
*Standard ground shipments are fulfilled primarily through USPS. UPS Ground may be used for certain destinations based on the delivery address. The shipping carrier is selected automatically at the time of dispatch to provide the most efficient service.
Estimated transit time is 3–4 business days for most destinations within the contiguous United States. Delivery times to Alaska and Hawaii may be from 7 to 14 days.
3. International Shipping
We ship to most countries worldwide. International shipping costs are calculated at checkout based on destination, weight, and order dimensions.
Region, estimated transit, carrier
Canada: 7–11 business days: DHL eCommerce Parcel Direct
United Kingdom & Europe: 7–16 business days: DHL eCommerce Parcel Direct
Australia & New Zealand: 7–14 business days: DHL eCommerce Parcel Direct
Rest of World: 7–14 business days: DHL eCommerce Parcel Direct
Canada: 1–4 business days: DHL Express Worldwide
United Kingdom & Europe: 3–5 business days: DHL Express Worldwide
Australia & New Zealand: 3–6 business days: DHL Express Worldwide
Rest of World: 7–14 business days: DHL Express Worldwide
Canada: 3–7 business days: UPS® Standard
China: 3–8 business days: DHL Express Worldwide
Transit times are estimates from date of dispatch and exclude customs clearance time. We ship to all countries available at checkout. Destinations not listed in our checkout are not currently supported for shipping.
Customs, Duties & Taxes
International orders are generally shipped with duties and taxes unpaid unless otherwise stated at checkout. Any import duties, taxes, VAT, customs clearance fees, brokerage charges, or other charges imposed by the destination country are the responsibility of the customer and are not included in our product prices or shipping fees unless expressly stated otherwise at checkout.
Customs fees vary by country and order value. We recommend checking with your local customs authority before placing an international order if you are unsure of the applicable charges in your country.
IMPORTANT: If you refuse delivery due to customs charges or if a package is returned to us because of unpaid duties, we reserve the right to deduct the original and return shipping costs from any refund issued.
Customs Declarations
We are required by law to accurately declare the contents and value of all international shipments on customs documentation. We cannot mark shipments as “gifts” or under-declare their value. Please do not ask us to do so.
International Transit Times
The transit times shown above are estimates from the date of dispatch and do not include customs clearance time, which varies by destination country and is outside our control. During peak periods (especially November through January), international deliveries may take longer than usual.
4. Order Tracking
Once your order ships, you will receive a shipping confirmation email containing your tracking number and a link to track your package. Tracking is available for all domestic and most international shipments.
Please allow up to 24 hours after receiving your shipping confirmation for tracking information to become active in the carrier’s system.
For international orders, tracking visibility may be limited once your package leaves the US and enters the destination country’s postal system, depending on the carrier and destination.
5. Lost or Damaged Packages
Damaged on Arrival
If your order arrives damaged, please contact us through our Contact Form within 5 business days of delivery and provide the following information:
- Order number
- Clear photographs of the damaged packaging and/or damaged item
We will review your claim and arrange a replacement or refund where the damage is confirmed to have occurred during shipping.
Lost or Missing Packages
If your tracking shows your package has not moved for an extended period, or if the carrier marks it as delivered but you have not received it, please contact us through our Contact Form. We will open a trace with the carrier on your behalf.
For domestic orders, please allow up to 5 business days after the estimated delivery date before reporting a package as lost. For international orders, please allow up to 15 business days after the estimated delivery date, as customs and carrier delays can affect delivery windows.
MUMU Apparel is not responsible for packages lost or delayed due to incorrect address information provided at checkout. Please see Section 6 below.
6. Incorrect or Incomplete Delivery Addresses
It is the customer’s responsibility to provide a complete and accurate delivery address at checkout. MUMU Apparel is not responsible for delays, failed deliveries, or lost packages resulting from an incorrect or incomplete address.
If you notice an error in your delivery address after placing your order, please contact us through our Contact Form with your order number. We will do our best to update the address before your order ships, but address changes cannot be guaranteed once an order has been processed or dispatched. Once a package has been transferred to the carrier, any available address-change options are subject to the carrier's policies and restrictions.
If a package is returned to us due to an incorrect address, we will contact you to arrange reshipment. Additional shipping charges will apply for reshipment. If you choose not to reship, we will issue a refund for the order value less the original and return shipping costs.
7. Delivery Attempts & Uncollected Packages
Most carriers will attempt delivery and, if unsuccessful, leave a collection notice or hold the package at a local facility for a set period. It is the customer’s responsibility to arrange collection or redelivery within the carrier’s holding window.
If a package is returned to us because it was uncollected or a delivery attempt was refused (other than due to carrier damage), the same reshipment policy as Section 6 applies: we will contact you to arrange reshipment at your cost, or refund the order value less shipping costs.
8. Shipping Delays
Estimated transit times are provided by carriers and are not guaranteed. Delays can occur due to high shipping volumes, weather events, carrier disruptions, public holidays, or customs clearance for international orders. MUMU Apparel is not liable for losses or inconveniences arising from carrier delays.
During peak periods (especially November through January), please allow additional time for delivery and plan your orders accordingly.
9. Local Pickup - Clearwater, FL
We offer free local pickup from our warehouse in Clearwater, Florida. If you prefer to collect your order in person, select “Local Pickup” at checkout - no shipping fee will be charged.
- Address: Mumu LLC, 921 Lakeview Road, Clearwater, FL 33756, United States
- Pickup hours: Monday to Friday, 10:00 AM - 2:00 PM ET (excluding U.S. federal holidays)
- Ready for pickup: Orders placed before 1:00 PM ET are typically ready the same day. Orders placed after 1:00 PM ET will be ready the following business day.
- Notification: You will receive an email or notification when your order is ready for collection. Please do not come to the warehouse before receiving this confirmation.
- ID required: Please bring your order confirmation email when collecting your order.
- Uncollected orders will be held at the warehouse for 7 business days from the date your pickup notification is sent. If the order has not been collected within that period, we will attempt to contact you using the information provided with your order. If we are unable to arrange collection, we reserve the right to cancel the order and return the items to stock. Any applicable refund or store credit will be handled in accordance with our policies and applicable law.
10. Custom Products and Team Kit Orders
This Shipping Policy applies to standard retail products purchased directly through mumuapparel.com. Custom and team apparel orders follow separate production, fulfillment, and shipping timelines. For full details, please refer to our Custom & Team Order Policy below.
11. Questions & Contact
If you have any questions about your shipment or this policy, please contact us:
Mail: Mumu LLC, 921 Lakeview Road, Clearwater, FL 33756, United States
Last updated: 08/17/2026 · MUMU Apparel is a brand of Mumu LLC, Clearwater, FL, United States.
MUMU
Shipping Policy