Shipping policy

Shipping Policy

Effective: 10/14/2026

This policy applies to all retail orders placed on mumuapparel.com. All orders are processed and shipped from our warehouse in Clearwater, Florida.

Order Processing

Orders are processed on business days Monday through Friday, excluding U.S. federal holidays. 

• Confirmation: Once your order ships, you will receive an email with a tracking link. Tracking is included for all domestic shipments and most international orders.

• Carrier Updates: Please allow up to 24 hours for tracking details to update in the carrier's system.

• International Visibility: Tracking detail may be limited once your package exits the U.S. and enters the local postal network of the destination country.

Once your order ships, you will receive a confirmation email with a tracking link. Tracking is provided for all domestic and most international orders.

Please allow up to 24 hours for tracking updates to appear in the carrier's system. For international shipments, tracking visibility may be limited once the package leaves the U.S. and enters the destination country's local postal system.

Domestic Shipping (United States)

We ship to all 50 U.S. states. Shipping costs are calculated at checkout based on package weight, dimensions, and delivery location.

Note: Carriers are automatically selected at dispatch to ensure optimal efficiency.

International Shipping

We ship to most countries worldwide. International rates are determined at checkout based on destination, weight, and dimensions. Transit times are estimates from the date of dispatch and exclude potential customs delays.

Standard Shipping Options 

Express Shipping Options 

Destinations unavailable at checkout are currently unsupported. Transit times are estimates from the date of dispatch and exclude potential carrier or customs delays.

Customs, Duties & Taxes

Duties Unpaid: International orders are shipped Delivered Duty Unpaid (DDU) unless stated otherwise at checkout.

Customer Responsibility: Import duties, taxes, VAT, customs clearance fees, and brokerage charges imposed by the destination country are the sole responsibility of the customer.

Customs Declarations: By law, all items and values must be declared accurately. Shipments cannot be marked as "gifts" or under-declared.

Refused Deliveries: If a package is refused or returned due to unpaid customs fees, MUMU Apparel reserves the right to deduct original and return shipping costs from any refund issued.

Customs Declarations

We are required by law to accurately declare the contents and value of all international shipments on customs documentation. We cannot mark shipments as “gifts” or under-declare their value. 

Damaged Packages

Report damaged items within 5 business days of delivery using our Contact Form. 

Please include:

1. Your Order Number

2. Clear photos of the damaged items and packaging

Upon verification, a replacement or refund will be issued.

Lost or Missing Packages

If a package is missing or marked as delivered but not received:

1. Check around your property, mailroom, or with neighbors.

2. If unresolved, contact us using our Contact Form after the following waiting periods:

• Domestic Orders: Wait 5–7 business days past the estimated delivery date.

• International Orders: Wait 15 business days past the estimated delivery date.

1. Once officially confirmed lost by the carrier, MUMU Apparel will send a complete replacement order at no charge.

Incorrect Address

• Customers are responsible for providing an accurate shipping address at checkout.

• To correct an address, contact us using our Contact Form immediately. Changes cannot be guaranteed once fulfillment has started.

• If a package is returned due to an invalid address, reshipment fees apply. If uncollected or unpaid within 10 business days, the order will be canceled and refunded minus shipping and processing fees.

Delivery Attempts & Uncollected Packages

Carriers usually hold missed deliveries locally for a limited time. You are responsible for scheduling redelivery or picking up your package before this window closes.

If your order is returned to us as uncollected or refused, we will contact you to arrange reshipment at your expense, or issue a refund for the order amount minus shipping fees.

Shipping Delays

• Missed Deliveries: Customers are responsible for retrieving held packages or scheduling redelivery with the carrier before the package is returned. 

• Delays: Estimated transit times are non-guaranteed. Weather, holidays, carrier volume, or customs can cause delays. Expect longer transit times during peak season (November through January).

Free Local Pickup 

Local pickup is available free of charge from our warehouse location.

• Address: Mumu LLC, 921 Lakeview Road, Clearwater, FL 33756

• Hours: Monday to Friday, 10:00 AM – 2:00 PM ET (excluding federal holidays)

• Process: Select "Local Pickup" at checkout. Wait for your Pickup Confirmation Email before arriving, and present it upon arrival.

• Holding Window: Pickup orders are held for 10 business days. Unclaimed orders beyond this window are subject to cancellation, restocking, and refunding according to our return policy.

• After-Hours Appointments: Contact us using our Contact Form to schedule pickups or returns outside standard operating hours.

Custom Products 

This shipping policy governs standard retail items. Custom and team apparel orders follow separate production and shipping schedules. Details can be found on our mumuapparel.com/pages/custom-order-policy page. 

Questions & Contact

For questions regarding shipping or policy details:

• Mail: Mumu LLC, 921 Lakeview Road, Clearwater, FL 33756, United States

• Contact Mumu Apparel: https://mumuapparel.com/pages/contact-form

Last updated: 10/14/2026 · MUMU Apparel is a brand of Mumu LLC, Clearwater, FL, United States.