MUMU
Custom & Team Order Process
Effective: 09/22/2026
Thank you for choosing MUMU Apparel for your custom and team apparel needs. Custom orders are made specifically for your team or organization and are designed and manufactured based on your approved artwork, colors, products, and specifications.
All custom MUMU orders are subject to the following policies, terms, and conditions.
This policy explains the custom ordering process, pricing, design approvals, production timelines, changes, sizing, defects, international orders, and other terms that apply to custom and team apparel orders.
Art Process & Requirements
Custom orders follow a defined process. Understanding each step will help you plan your order and avoid unnecessary delays.
Inquiry & Quotation
Contact us with your team's requirements, including:
- Product selection
- Estimated quantities
- Design references or artwork
- Requested delivery timeline, if applicable
MUMU will designate a sales representative to assist you with your order. We will provide a written quotation outlining pricing based on applicable quantity tiers, setup fees, and an estimated production timeline.
The design process begins once the quotation has been accepted.
Artwork & Design Submission
Once you have finalized the products included in your order, you will need to provide artwork for our design team.
Artwork requirements:
- Vector files are preferred for logos and design elements, including .AI, .SVG, or .PDF files.
- High-resolution PNG files may also be accepted. Files should be at least 300 DPI at full size with a transparent background.
- If suitable artwork is not provided and logo recreation is required, a $75 recreation fee applies per logo.
- MUMU provides complimentary design services for customers needing extra design support.
Our design team will apply your artwork to the appropriate MUMU product templates.
MUMU uses different templates across its product lines, and the available design areas and placement options may vary between products. Our team will advise you regarding available placement options.
Customization Options
Design-based customization may include:
- Colors and color blocking
- Graphics and patterns
- Logos and team marks
- Names and numbers
- Sponsor placement
- Certain minor fit adjustments may also be available upon request
Design Process & Approval
Our design team will create up to three design ideas for your review.
You may request up to three revisions on a single design, at no additional cost. Each additional revision is subject to a $25 fee. This fee may be waived at MUMU Apparel's discretion.
Revision requests must be submitted in writing with clear and consolidated feedback.
Once the artwork is finalized, the customer will provide written approval of the 2D rendering. 3D images can be requested as needed.
Product Samples & Fit Kit
Before committing to a full production order, we strongly recommend using Product Samples and/or a Fit Kit to confirm styles and sizing across your team.
Product Samples
Individual product samples are available to help evaluate fabrics, construction, and styles. Product samples are used for evaluation only and may not be used for riding, training, or other physical activity.
Fit Kit
A fit kit is used for sizing evaluation of selected products only and may not be used for riding, training, or other physical activity.
Terms and Conditions
- A refundable $300 deposit is required for samples or fit kits.
- All items must be returned in its entirety within 15 days of receipt.
- A prepaid return label is provided.
- All items must be returned in their original condition and packaging without signs of wear or use.
- Any missing, damaged, or worn items will be charged at the full retail price.
- Custom orders will not be delivered to customers until samples and fit kits are returned.
The deposit will be refunded after all items are returned and inspected as outlined above.
Customers are welcome to schedule a fitting at our Clearwater office during regular hours. To schedule a fitting please contact your sales representative or us our Contact Form below.
Address: Mumu LLC, 921 Lakeview Road, Clearwater, FL 33756, United States
Color Print & Approval
Before production can begin, color prints must be reviewed and approved. Please note:
- Color Prints are strictly to approve colors, not the overall design.
- Color Prints will be sent as high-quality digital photos by default. Physical printed proofs are available upon request.
- Requesting physical prints may delay production and delivery timelines
- Production is paused until color approval is received.
- MUMU Apparel is not responsible for delays caused by late approval of designs or printed proofs
Minor color variations between digital renders, printed proofs, and finished garments may occur as part of the sublimation printing process or stretching of the material. These are not necessarily considered manufacturing defects.
Placing an Order
Bulk Orders (Single payment and direct shipment):
Standard production time begins after we confirm receipt of your payment, final artwork approval, color print approval, and all required order details. Any delay in submitting these items will push back your production and delivery schedule.
Once production has started, changes, additions, and cancellations cannot be made.
Team Store Orders (Individual orders drop-shipped directly to buyers):
Standard production time begins 3 business days after the team store closes and all required order details, including any order changes, are fully confirmed. Any delay in finalizing these items will push back your production and delivery schedule.
Production Timelines
Standard Orders
- Standard orders are typically completed within 5-8 weeks.
- Standard orders submitted during peak season may require additional production time.
Reorders
- Reorders are typically completed within 4-7 weeks.
- Reorders are orders where the design and product selection are unchanged.
- Reorders submitted during peak season may require additional production time.
Rush Orders and Orders with Deadlines
- Rush orders can be completed in 2-7 weeks.
- All rush orders and orders with a deadline must be approved in advance by your MUMU Apparel Sales Representative. Some items are not eligible for rush service.
- Rush orders may be subject to:
- Additional rush fee
- Additional expedited shipping charges.
Factors That May Delay Production or Delivery
- Delays or changes in approving artwork, digital proofs, or production proofs
- Delayed or incomplete payment
- Outstanding samples and fit kits
- Missing or incorrect shipping or delivery information
- Orders placed during peak season
- Customs inspections, import processing, or clearance delays for international shipments
- Shipping delays caused by USPS, UPS, FedEx, DHL, or other third-party carriers
Production lead times are calculated from the date all required payment, final artwork approvals, proof approvals, and other required order information have been received and confirmed, not from the date of the initial inquiry.
Cancellations for Bulk Orders & Team Stores
Once production has started, custom products are being manufactured specifically for your team or organization and cannot be modified, cancelled, or refunded except where required by applicable law.
If a cancellation is approved, any refund may be reduced by non-refundable costs already incurred, including applicable design, artwork, setup, or administrative fees.
Cancellation requests should be submitted through your MUMU Apparel Sales Representative or our Contact Form below.
Pricing & Fees
Custom pricing tiers are determined by the specific style and total quantity ordered per product.
Customers may order as few as one item, but these items are subject to minimum quantities and setup fees.
Note that some items have mandatory minimum quantities due to their production process. The minimum quantities required are indicated in the price list.
A price list including specific products with minimum order quantities can be requested through your MUMU Apparel sales representative.
Custom and team orders may be placed in one of two ways listed below depending on your team's size and ordering needs.
Option A - Bulk Order
A team manager or coordinator collects sizes and quantities from all team members and submits one consolidated order. This option is generally best for smaller teams or organizations.
Small Orders (Total Order Under $2,000):
- 1–4 units per item: $75 setup fee per item
- 5+ units per item: setup fee waived
Large orders (Total Order $2000 or more):
- No Minimum per item
- No setup fee
Option B - Online Team Store
MUMU Apparel may create a dedicated online team store where individual team members place and pay for their own orders.
This option is well suited for larger clubs, teams, or organizations where collecting individual sizes and payments through one coordinator is impractical.
Small Team Stores (Total Order Under $2,000):
- 1–4 units per item: $150 setup fee per item
- 5+ units per item: setup fee waived
Large Team Stores (Total Order $2000 or more):
- Minimum commitment of 1 unit per custom product that is listed on the team store
- No setup fee
- Note that some items have mandatory minimum quantities due to their production process. The minimum quantities required are indicated in the price list.
Reorders (Re-open team store):
- No setup fee.
- 4 or more units per item sold, no price change
- Less than 5 units sold, standard tiered pricing will apply
Any changes made to the team store, product lines, or selections will delay the setup timeline and are subject to any applicable setup fees.
Applicable fees
Bulk order fees will be included on your invoice and must be paid before the order gets submitted
Team stores fees must be paid prior to closing of the team store
Fees may include:
- $75 fee for logo recreation
- $25 fee for artwork revisions
- $75 bulk order set-up fee
- $150 team store set-up fee
We offer a non-stackable 15% retail discount for military personnel, along with a single-tier military discount for custom orders.
Sizing Responsibility
The team manager, coordinator, or individual placing the order is responsible for confirming that all submitted sizes are correct.
We strongly recommend using the Fit Kit service before finalizing sizes for a full team order.
Custom products are not eligible for return or exchange due to incorrect size selection unless otherwise required by applicable law.
Manufacturing Defects
If you believe a custom item has a manufacturing defect, please contact us through our Contact Form below within 14 days of delivery.
Please provide:
- Your order number
- A detailed description of the issue
- Clear photographs showing the suspected defect
If MUMU Apparel confirms that the issue is a manufacturing defect, we will determine the appropriate resolution.
Minor color variations between digital renders, printed proofs, and finished garments may occur as part of the sublimation printing process or stretching of the material. These are not necessarily considered manufacturing defects.
International Custom Orders
MUMU Apparel ships custom orders internationally.
International customers are responsible for applicable import duties, taxes, VAT, customs clearance fees, brokerage charges, and other import-related costs imposed by the destination country unless otherwise stated in writing.
These charges are not included in quoted pricing unless stated otherwise.
Additional time may be required for destinations with longer customs-processing periods.
Customs inspections and clearance delays are outside MUMU Apparel's control and may affect delivery dates.
Logos, Artwork, & Intellectual Property
By submitting logos, artwork, graphics, trademarks, or other design elements to MUMU Apparel, you represent that you own the submitted materials or have the necessary permission and rights to use them.
You are responsible for ensuring that the use of submitted materials on custom products does not infringe the intellectual property or other rights of any third party.
MUMU Apparel is not responsible for claims arising from unauthorized customer-supplied artwork or other materials.
MUMU Apparel may reproduce or photograph finished custom products for portfolio, marketing, website, or social media purposes unless notified in writing prior to submitting payment to MUMU Apparel.
Additional Considerations
Sales tax will be included where applicable for USA orders and is due with the final payment.
Tax-exempt organizations must submit valid proof of exemption to MUMU Apparel prior to the issuance of the final invoice.
Questions & Contact
If you have questions about a custom order or this policy, please contact us:
Mail: Mumu LLC, 921 Lakeview Road, Clearwater, FL 33756, United States
Last updated: 09/22/2026 · MUMU Apparel is a brand of Mumu LLC, Clearwater, FL, United States.
MUMU
Custom & Team Order Process