MUMU
Return & Exchange Policy
Effective: 08/28/2026
If you’re not completely satisfied with your order, we’re here to help. We want every MUMU customer to love what they receive - and when something isn’t right, we’ll do our best to make it right.
1. Return & Exchange Eligibility
We offer complimentary returns or exchanges on eligible U.S. orders within 14 days of delivery, subject to the conditions below. International returns are subject to the terms outlined in Section 5.
To be eligible for a return, items must be:
- Unworn and unused
- Returned with the original tags still attached
- Returned in the original packaging, where applicable
- Returned within 14 days of delivery
Returns are not accepted if:
- The item shows signs of wear, use, washing, or damage caused after delivery that is unrelated to a manufacturing defect or an error by MUMU Apparel.
- Original tags have been removed or altered.
- Provided original packaging is missing or incomplete.
- The return request is made more than 14 days after the item has been delivered.
2. How to Start a Return
Option A - Returns Center (Recommended)
To initiate a return, visit our Returns Center through your account at mumuapparel.com and log in. You will be able to view your orders and select the item(s) you wish to return.
Once your return request has been reviewed and approved, we will email you a prepaid return shipping label along with return instructions.
Please pack the item(s) securely in the original bag and packaging, where applicable, attach the prepaid shipping label, and drop the package off at your local carrier location.
MUMU provides one complimentary return shipping label per eligible U.S. order. If you need to return additional items from the same order after the first return has been processed, please contact us through our contact form. Additional return shipping charges may apply.
Option B - In-Person Return at Our Warehouse
You may also return eligible items in person at our Clearwater, FL warehouse during business hours:
- Address: Mumu LLC, 921 Lakeview Road, Clearwater, FL 33756, United States
- Hours: Monday to Friday, 10:00 AM - 2:00 PM ET (excluding U.S. federal holidays)
- If you need to return an item outside of these hours, we are happy to accommodate you by appointment. Please contact us through our contact form to schedule a convenient day and time.
Please bring your order confirmation email when returning items in person.
Option C - Contact Us Directly
If you have any questions or issues before starting a return, contact us through our contact form with your order number and how we can help. We’ll get back to you as quickly as possible.
3. Exchanges
We are happy to exchange eligible items for a different size or color within the same product, subject to availability. For eligible U.S. orders, MUMU will provide one complimentary return shipping label per order. Please note that we cannot guarantee that the requested replacement item will remain in stock by the time your original item reaches our warehouse.
For the fastest way to receive a different size or color, we recommend placing a new order for the correct item at mumuapparel.com and initiating a return for the original item separately. The new order will be processed as a separate purchase. We will issue a refund for the returned item once it is received, inspected, and approved at our warehouse.
To request an exchange through our team instead, contact us through our contact form with your order number, the item you wish to exchange, and your preferred replacement.
4. Refunds
Once we receive your returned item, we will inspect it and notify you by email. If your return is approved, a refund will be issued to your original payment method. Original shipping charges are non-refundable, except where required by applicable law or when the return is the result of an error by MUMU Apparel. Please allow your bank or payment provider’s standard processing time for the refund to appear on your statement - this typically takes 5-10 business days depending on your provider.
Returned items that do not meet our eligibility requirements, including items that have been worn, used, washed, damaged after delivery, altered, returned without required tags, or returned outside the applicable return window, will not be eligible for a refund.
We will contact you regarding the item, and additional shipping charges may apply if the item needs to be shipped back to you.
5. International Returns
We accept returns from international customers under the same 14-day return eligibility requirements that apply to domestic orders.
International customers are responsible for all return shipping costs, as well as any customs duties, taxes, brokerage fees, or other charges associated with returning the merchandise. MUMU Apparel does not provide prepaid return shipping labels for international returns.
We recommend using a trackable and insured shipping service, as MUMU Apparel is not responsible for returns that are lost or damaged during transit.
Once your return is received, inspected, and approved, a refund will be issued to your original payment method in accordance with this Return & Exchange Policy.
Please note that any import duties, taxes, or customs fees paid on your original order are collected by your local customs authority and are non-refundable by MUMU Apparel.
6. Damaged, Defective or Incorrect Items
If you receive an item that you believe is damaged, defective, or incorrect, please contact us through our contact form within 7 days of receiving your order.
To help us evaluate the issue, please include:
- Your order number.
- A detailed description of the issue.
- Clear photographs showing the damaged, defective, or incorrect item.
Once we receive your request, our team will review the information provided. If MUMU Apparel determines that the issue is the result of a manufacturing defect or an error on our part, we will provide an appropriate resolution, which may include repair, replacement, refund, or another appropriate remedy at no additional cost to you.
In some cases, an item may need to be returned to our manufacturing facility for further inspection or repair. If factory inspection or repair is required, the process may take up to 9 weeks from the date the item is received by the factory. We will provide updates regarding the status of your claim throughout the process.
Manufacturing defects do not include:
- Normal wear and tear resulting from regular use.
- Damage caused by accidents, misuse, improper care, improper washing, or unauthorized alterations or repairs.
- Damage resulting from failure to follow the product care instructions.
- Minor color variations or other cosmetic differences that are inherent to the sublimation printing process and are not considered manufacturing defects.
Nothing in this section limits any rights or remedies available to you under applicable law.
7. Non-Returnable Items
The following items are not eligible for return or exchange, except where required by applicable law or where the item qualifies as damaged, defective, or incorrect under Section 6:
- Custom & Team Apparel: All custom and team apparel is made to order specifically for your team or organization and is not eligible for return or exchange, except where required by applicable law or in the case of a qualifying manufacturing defect or order error. Please refer to our Custom & Team Order Policy for additional information.
- Sale Items: All sale and clearance purchases are final sale and are not eligible for return or exchange, except where required by applicable law or in the case of a qualifying manufacturing defect or order error.
- Gift Cards: Gift cards are non-refundable and cannot be redeemed for cash, except where required by applicable law.
- Industry Discount Orders: All purchases made using an industry discount are final sale and are not eligible for return or exchange, except where required by applicable law or in the case of a qualifying manufacturing defect or order error. Please verify your size and order details carefully before placing your order.
8. Third-Party Purchases
This Return & Exchange Policy applies only to purchases made directly through mumuapparel.com. If you purchased a MUMU product through an authorized retailer, distributor, marketplace, or other third party, please contact the original seller directly regarding returns, exchanges, or refunds. MUMU Apparel is unable to process returns, exchanges, or refunds for products that were not purchased directly through mumuapparel.com.
9. Questions & Contact
If you have any questions about a return, exchange, refund, defective item, or this policy, please contact us:
Mail: Mumu LLC, 921 Lakeview Road, Clearwater, FL 33756, United States
Last updated: 08/17/2026 · MUMU Apparel is a brand of Mumu LLC, Clearwater, FL, United States.
MUMU
Return & Exchange Policy