MUMU
Return & Exchange Policy
Effective: 09/22/2026
If you are not completely satisfied with your order, we are here to help. We want every MUMU customer to love what they receive - and when something isn’t right, we will do our best to make it right.
Returns & Exchanges
We offer complimentary returns or exchanges for MUMU retail items (excluding custom items) on eligible U.S. orders within 14 days of delivery, subject to the conditions below. International returns are subject to the terms outlined in the International Returns section.
Requirements for Return Eligibility:
To be eligible for a return, items must be:
- Unworn and unused
- Returned with the original tags still attached
- Returned in the original packaging (where applicable)
- Return requested and processed within 14 days of delivery
Non-returnable Conditions:
- The item shows signs of wear, use, or post-delivery damage unrelated to a manufacturing defect or MUMU Apparel error.
- Original tags have been removed, altered, or detached.
- Original packaging is missing or incomplete.
- The return request is made more than 14 days after delivery.
How to Start a Return
Option A: Returns Center (Recommended)
1. Log in to your MUMU Apparel account.
2. View your orders and select the item(s) you wish to return.
3. Once your return request is reviewed and approved, we will email you a prepaid return shipping label and detailed instructions.
4. Pack the item(s) securely in original packaging, attach the prepaid label, and drop the package off at your local carrier location.
Note: MUMU provides one complimentary return shipping label per eligible U.S. order. If you need to return additional items from the same order after your initial return has been processed, please reach out via our Contact Form below. Additional return shipping charges may apply.
Option B: In-Person Return
Eligible items may be returned in person at our headquarters during warehouse hours:
- Address: Mumu LLC, 921 Lakeview Road, Clearwater, FL 33756, United States
- Hours: Monday to Friday, 10:00 AM - 2:00 PM ET (excluding U.S. federal holidays)
- Appointments: If you need to return an item outside of standard hours, please contact us via our Contact Form below to schedule an appointment.
Please bring your order confirmation email when returning items in person.
Option C: Contact Us Directly
If you encounter issues or have questions prior to initiating a return, contact us through our Contact Form below with your order number and details.
Exchanges
We are happy to exchange eligible items for a different size or color within the same style, subject to availability. For eligible U.S. orders, MUMU provides one complimentary return label per order.
- Fastest Option (Recommended): Place a new order for the correct size or color directly at mumuapparel.com and initiate a separate return for the original item. We will issue a refund once the returned item is received, inspected, and approved.
- Standard Exchange: Contact us via our Contact Form below with your order number, the item you wish to exchange, and your preferred replacement.
Please note: We cannot guarantee that requested replacement items will remain in stock while your original item is in transit.
Refunds
Once approved, refunds will be issued to your original payment method upon receipt and inspection of the item at MUMU Apparel.
- Shipping Fees: Original shipping charges are non-refundable, except where required by law or if the return is due to an error by MUMU Apparel.
- Processing Time: Please allow 5–15 business days for the refund to reflect on your statement, depending on your financial institution.
- Ineligible Returns: Items returned that fail to meet eligibility criteria (e.g., worn, washed, damaged, missing tags, or sent outside the return window) will not be refunded. We will contact you regarding the item; reshipping fees back to you may apply.
International Returns
- Eligibility: International orders follow the same 14-day eligibility criteria as domestic orders.
- Costs & Duties: International customers are responsible for all return shipping fees, customs duties, taxes, brokerage fees, and associated charges. MUMU Apparel does not provide prepaid return labels for international orders.
- Tracking: We strongly recommend using a trackable and insured shipping service. MUMU Apparel is not responsible for items lost or damaged in transit.
- Customs Refunds: Import duties, taxes, or customs fees paid on your original order are collected by your local customs authority and are non-refundable by MUMU Apparel.
Damaged, Defective or Incorrect Items
If you receive a damaged, defective, or incorrect item, please notify us within 7 days of delivery via our Contact Form below.
To help us evaluate the issue, please include:
- Order number
- Detailed descriptions of the issue
- Clear photos of the damaged, defective, or incorrect item(s)
If MUMU Apparel determines the issue is a result of a manufacturing defect or company error, we will provide an appropriate resolution (repair, replacement, or refund) at no additional cost to you.
Factory Inspections
If an item requires inspections at our manufacturing facility, processing may take up to 9 weeks from the date the item is received at the factory. We will keep you updated throughout the process.
Manufacturing defects do not include:
- Normal wear and tear from regular use.
- Damage from accidents, misuse, improper care, improper washing, or unauthorized alterations or repairs.
- Failure to follow product care instructions.
- Minor color variations or other cosmetic differences inherent to the sublimation printing process.
Nothing in this section limits any rights or remedies available to you under applicable law.
Non-Returnable Items
The following items are final sale and not eligible for return or exchange (unless required by law or covered under our damaged/defective policy).
- Custom & Team Apparel: Made-to-order items created specifically for your team or organization. Please refer to our Custom & Team Order Policy for details.
- Sale Items: All sale, discounted, and clearance purchases are final and are not eligible for return or exchange, except where required by applicable law or in the case of a qualifying manufacturing defect or order error.
- Gift Cards: Non-refundable and cannot be redeemed for cash, except where required by law.
- Industry Discount Orders: Purchases made using an industry discount are final sale except where required by law. Please verify sizing and details prior to placing your order.
Third-Party Purchases
This Return & Exchange Policy applies solely to purchases made directly via mumuapparel.com or at official MUMU Apparel event booths. If you purchased MUMU products through an authorized retailer, distributor, or marketplace, please contact the original seller directly. MUMU Apparel is not able to process returns, exchanges, or refunds for products not purchased directly through mumuapparel.com.
Questions & Contact
If you have any questions about a return, exchange, refund, defective item, or this policy, please contact us:
Mail: Mumu LLC, 921 Lakeview Road, Clearwater, FL 33756, United States
Last updated: 09/22/2026 · MUMU Apparel is a brand of Mumu LLC, Clearwater, FL, United States.
MUMU
Return & Exchange Policy